We’re here to help! Below you’ll find some frequently asked questions. If yours is not among them, feel free to send us an e-mail and we’ll get back to you as soon as possible. Of course, you can also contact us on our Facebook and Instagram for general questions!

About Our Products

YES. ALL of our roses are 100% REAL roses.

YES. Precious by FloTM roses are 100% real roses that can last for more than a year. They have been delicately handpicked during their most viable stage and are preserved immediately using non-toxic, environmental-friendly solution. The natural integrity of the roses remains intact due to this state-of-the art preservation method. We also use a proprietary solution and colour pigmentation process to keep the freshness of the roses and then instill them with a wide variety of colors.
For more information about Precious by FloTM roses, click here
With proper care, you can enjoy these precious rose boxes even longer. It is so worth it! Learn More

Our preserved flowers are eco-friendly. It is possible through sophisticated modern technology that is 100% eco-certified- which means it meets stringent international environmental standards. This innovative flower preservation technique involves a process of dehydration and rehydration. It was developed in Japan. It uses special non-toxic and non-corrosive chemicals to draw out the water content along with proteins, sugar and pigments. The flowers are then fed or infuse with another eco-certified solution (organic mixture made with glycerine and other plant elements) that gives it its shape and texture. The process can also play with smell and colour, by introducing different pigments and essential oils. The whole process takes about one to two weeks. The process also involves high temperature and pressure so only the premium and strongest species of flowers can withstand this treatment. PBF roses are all Ecuadorian roses. These roses are strong and high premium quality because of the unique natural climatic growing conditions in Ecuador: a true thermal shock between day and night (sometimes more than 30°C difference), exceptional luminosity levels (12 hours per day), and very fertile, volcanic earth. These roses are handpicked during their peak and most beautiful stage and preserved immediately. If you would like to learn more, please see “Preservation Process”.

We think it is best to know the difference between Preserved Flowers and Dried Flowers in order to make informed decision when purchasing your flowers.

Dried Flowers achieve a rustic feel and are sold at a lower cost, but it can only last for a few months with high maintenance (it can make a mess and fall apart easily because of its brittleness). Once fully dried, their natural appearance is noticeably damaged, though a colouring process can slightly enhance it. Dried flowers fade quickly in sunlight or extreme heat, hence they have to be kept in cool areas away from windows.

Preserved roses cost a bit more than dried flowers but they last for years with no maintenance; saving precious time, it is so worth it! Long term it is more economical. Another pro is that the fresh appearance and vibrant colours are maintained through high technology rehydration process. Preserved roses are suited for a variety of products and designs and are pollen free.

Save Water and Save Time: Precious by FloTM roses DO NOT need to be watered. There is no maintenance, no clean-up. Save your time just enjoy!
More Economical: Precious by FloTM roses look identical to fresh flowers but they last way longer allowing you to save money in a long run.
Ecological Impact of Preserved Flowers:
Lower Carbon Footprint: Preserved flowers last long, therefore cutting down on production and transportation of flowers, resulting in lowering CO2 emissions.
Reduce Waste: Preserved flowers do not need to be thrown away frequently so less packaging that will eventually go to the landfill.
Save Water: Preserved flowers do not need to be watered. Overtime you will save liters and liters of water.
Reduce Energy Consumption: Preserved flowers use less energy than fresh flowers in transportation storage as they need less space and no refrigeration.
Reduce Chemicals in the soil: A fresh flower is ready to be cut after 30 to 45 days. It uses a lot of water, fertilizers, pesticides and energy. Their lifespan is about 15 days. A preserved rose lasts for more than a year, reducing the amount of water and chemical products necessary for production of fresh flowers.

Shipping and Returns

You can choose the exact date you wish for your arrangement to be delivered during the ordering process. Orders within the lower mainland in Vancouver, BC can be handled by our courier service for same day delivery. Please note that same day delivery is not always available. Clients must have a confirmation from one of our team by email or by phone.
The specific time of delivery is highly dependent on the courier and what the most optimal route for an area might be. As such, we are unable to guarantee a specific delivery time, although we can try request for it. We really want this to be special for you.

Currently, we only ship in Canada. We are anticipating coverage expansion in North America in the coming months.

Please note that all Precious by FloTM sales are final and that they are not eligible for returns. If for any reason you need to cancel your order, please do so within 24-hour period. If the 24-hour period had passed and your order is already in progress, unfortunately, we will not be able to cancel your order. Same-day delivery orders cannot be cancelled under any circumstances as the flowers will be handled immediately after receiving your order in order to make the pickup deadline. In the unlikely event that there is an issue with your delivery, please contact us immediately with a photograph that shows the issue, and we will make sure to handle it accordingly.
At Precious by FloTM, our goal is to offer our clients’ the highest quality products with extensive variety of colors and style. We hope this allows you to find a perfect arrangement for anyone on your list.
For more information, view our shipping and return policy.

When You Receive Your Flower Boxes

There is really no maintenance involved with preserved flowers although it is important to note the Proper Care instruction in order to maximize its lifespan.

There is a slight scent to it. There is a type of filter that have been developed during the preservation process. This filter protects the roses when any perfume is sprayed on it. Despite this, we highly recommend you to NOT spray it with any perfume in order to keep its integrity so they can last their full lifespan.

No. We do not recommend it. They are really happy and comfy in there. They are meant to stay inside the box for the entire lifespan of the arrangement. Precious by FloTM roses are meticulously placed within the box to maintain their integrity. Removing the roses from the box will cause irreparable damage.

Other Questions

Yes you can. There is an option during checkout that would ask you if you would like this sent anonymously.Just click YES to that.Kindly indicate in the order comment if you would like your gift be sent with or without a greeting card.

Absolutely! We have an extensive color palette of roses for you to choose from. Depending on the colors you choose, some color varieties are only available in bulk orders and will require 5-7 weeks to be available. We currently have square, round and heart shaped boxes but is open to discussing other customized packaging options with our clients. If you need assistance, our team can help you create your own ideal and impeccable arrangement. Please Contact Us. We will respond quickly and will try our very best to assist you.

Absolutely! We would love to be part of your project! Kindly complete the Contact Us form by clicking here or simply send us an email at info@preciousbyflo.com. Subject Line: Whole Office/Home Project- Specific Vases

We hope we answered all your questions about our products and service.

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