Terms and Conditions


General Terms and Condition

Your use of preciousbyflo.com website is governed by these Terms and Condition. It is important to take your time to review the specific details on this document prior to accessing or using our website. Throughout the site, the terms “we”, “us” and “our” refer to Precious by Flo®. These Terms and Condition apply to all users of the site, including without limitation to users who are browsers, vendors, customers, merchants, copywriters, and/ or contributors of content. The use of the preciousbyflo.com websiteconstitutes to your agreement to follow these rules and to be bound by them. By placingan order with Precious by Flo®, either through our website, via the phone, or via anyother medium, you are agreeing to our Terms and Condition. You must be 18 years orolder, and have a valid credit card, with full authority to use it, to submit an order forproducts or services through our website. You must agree to these Terms andCondition in order to use the preciousbyflo.com website. Any ambiguities in theinterpretation of these Terms and Condition shall not be construed against Precious byFlo®.

Website Users

The preciousbyflo.com website is for the use of individuals (or entity) wanting to view,purchase or engage in any retail transactions involving Precious by Flo®goods andservices and/or to transact business with or contact Precious by Flo®, on their ownbehalf (or, in the case of a gift or a corporate transaction, on behalf of their intendedrecipients). We will not share transactional information of our customers (whether suchcustomer is a person or an entity) with any third party not affiliated with Precious byFlo®. This policy is intended to protect the privacy of all our customers and others whoare authorized to use its website.

Product and Service Descriptions

Most of our products or services may be available exclusively online through ourwebsite. We have made every ounce of effort to display as accurately as possible thecolors and textures of our flowers and flowerboxes as they appear in real life. Wecannot guarantee that the same image will be displayed at your computer monitor dueto tools set-up, computer/tablet/mobile brands. Moreover, these are subject to userbiases. The products or services may have limited quantities. Please note that allPrecious by Flo® sales are final and that they are not eligible for returns. We reservethe right, but are not obligated, to limit the sales of our products or Services to anyperson, geographic region or jurisdiction. We reserve the right to limit the quantities ofany products or services that we offer. All descriptions of products or product pricing aresubject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void whereprohibited.

Order Confirmation

The electronic receipt or any other form of order confirmation does not guarantee ouracceptance of your order, nor does it constitute confirmation of our offer to sell. In someinstances, we may require additional information and clarification. We reserve the rightat any time after receipt of your order to accept or decline your order for any reason.Other than as set out in these Terms and Conditions, we shall not be responsible forany loss or damage of any kind, which you might suffer by reason of us declining toaccept or for cancelling your order.

Payment Information

You must pay in full by debit, credit card or other modes of payment available on ourwebsite in advance when you submit an order through our Website.Payment will be collected at the time of placing the order. Full payment must bereceived in advance before any goods are prepared or dispatched. If any payment issubsequently withdrawn, disputed, charged back or reversed in any way by you, you willhave to pay the full amount of the sale, plus an administration fee of $25 and anyadditional fees (courier, etc.) incurred by Precious by Flo®. If you are placing acustomized order as a company, a third-party (i.e. event planners, etc.), or an individualwe may mutually agree to a terms and conditions (in addition to this) via a separatewritten agreement. Please contact us to make arrangements at info@preciousbyflo.com

Pricing Information and Changes

Precious by Flo®cannot confirm the price of an item until after your order is completed(with corresponding taxes and shipping). Pricing errors may occur on our website. Wereserve the right to cancel any orders containing pricing errors, with no furtherobligations to you, even after your receipt of an order confirmation or shipping noticefrom us. Precious by Flo®may, at its discretion, either contact you for instructions orcancel your order and notify you of such cancellation. Pricing for products may bedifferent on the Precious by Flo®website vs. products sold in person, during pop-upshows or other special events. Prices on our website are subject to change withoutnotice. We reserve the right at any time to modify or discontinue the products andservices we offer (or any part or content thereof) without notice. We shall not be liable toyou or to any third-party for any modification, price change, suspension ordiscontinuance of the products and services.vii. Cancellation/No Refunds

Please note that all Precious by Flo® sales are final and that they are not eligible forreturns. If for any reason you need to cancel your order, please do so within 24-hourperiod. If the 24-hour period had passed and your order is already in progress,unfortunately, we will not be able to cancel your order. Same-day delivery orders cannotbe cancelled under any circumstances as the flowers will be handled immediately afterreceiving your order in order to make the pickup deadline. In the unlikely event thatthere is an issue with your delivery, please contact us immediately with a photographthat shows the issue, and we will make sure to handle it accordingly.If you have any questions about our Shipping and Return Policies or about ourproducts, please reach out to us at info@preciousbyflo.com.Accordingly, we encourage you to carefully check your order before submitting it.

Quotes/Custom Orders/Taxes:

While we do our best at Precious by Flo® to assure that the taxes quoted for aparticular order are accurate for the applicable location to which the order is beingshipped, should an erroneous quote be provided, we will notify you of such error beforefinalizing and shipping your order. You will be responsible for all applicable taxes,regardless of the amount quoted on our website at the time of your order.Price quotes are good for thirty (30) days, or otherwise specified on a separateagreement for certain corporate clients.Custom orders come with a different set of agreement terms that are set by both parties(buyer and provider), that will be provided promptly after discussions. Theseagreements may be subject to change without further notice.


Delivery will be deemed to have taken place at the time Precious by Flo® places anorder in the possession of any carrier service (via UPS, Federal Express, Canada Post,Novex, or Hand Delivery) for customer delivery. Precious by Flo®, is not responsible forlost, stolen or damaged goods once an order leaves our possession.You can choose the exact date you wish for your arrangement to be delivered duringthe ordering process upon checkout. We will do our very best to deliver your flower boxon specified date (although we cannot guarantee this 100% due to the delays that maybe experienced by the couriers). In some cases, an early delivery may occur as well.We will not be accountable for this situation. We recommend choosing a delivery dateone day earlier to avoid any delays.Standard shipping is between 2-5 days upon final check out. Shipping fees are basedon weight. Shipping fees are tax-free. Orders within the lower mainland in Vancouver

can be handled by our courier service for same-day delivery. Although available, sameday delivery may not always be offered by the courier. Clients who wanted same daydelivery must have a confirmation from one of our team members by email atinfo@preciousbyflo.com or by calling +1-778-968-2513. The specific time of delivery ishighly dependent on the courier and what the most optimal route for an area might be.As such, we are unable to guarantee a specific delivery time, although we can tryrequest for it.

The client is responsible in making sure that the shipping address is inputted correctly. Ifyou made an error in completing your shipping address, please contact us immediatelyat info@preciousbyflo.com or by calling +1-778-968-2513. We will not be liable to anyloses in this situation.The address cannot be changed once your package has been processed or shippedout. Therefore, please try to contact us as early as possible. In case the package hasalready been shipped out then we will have to wait and see if it gets returned back to usand only from there can we issue a refund, exchange or resend to correct address -additional shipping charges may apply.Upon checkout, all Precious by Flo® orders will come with a tracking number. If thetracking information confirms that the order has been delivered to your order address(and you have checked that in fact this is your correct address) but you have notreceived your order, please contact us at info@preciousbyflo.com. Although we canassist you in investigating, Precious by Flo® cannot be held accountable for this type ofscenario. We strongly recommend watching the tracking information closely and thatpackages be delivered to a secure location.Please note that all Precious by Flo® sales are final and that they are not eligible forreturns. Therefore, in rare situations when you or the recipient “refuses delivery” or thecourier marked it “cannot deliver”, you will be billed a reship fee or restocking fee basedon your order total. If you have paid for shipping charges, you will not be returned thesaid amount. If you have not paid for shipping charges (in cases of promos or discountfree shipping applied) your restocking fee will be a flat fee of $29.99.


You agree that you own or license the copywrite of any content or images you submit tous for custom work. You warrant that none of the content or images contain anythingwhich would infringe on any copyright, trademark, design right or other intellectualproperty right of any third party. If we believe any image does not comply with theseterms, we reserve the right to refuse to use it, without any obligation or liability to you.We will fully co-operate with any law enforcement authorities directing us to disclose theidentity of or locate anyone sending any material in breach of these terms.

By sending us an image you are granting us a license to modify, print, or otherwise usethe image in accordance with the details of your order. By placing an order andaccepting these terms you are accepting any and all liability for any consequences ofPrecious by Flo®using the images you provided.For companies or organizations providing corporate logos or trademarked images, it isyour responsibility to ensure that any material supplied in any channel and medium isnot protected by any copyright law, or that any necessary permission for Precious byFlo®to reproduce the images has been obtained.We may take photographs of the products that we provide to you, including thosedecorated with a logo or other artwork supplied by you. We may display thesephotographs on our Website or other marketing channels for promotional purposes,unless specifically requested in writing by you not to do so.


Precious by Flo®warrants that it has the right to provide its products but otherwise thegoods are provided on an “as-is” basis, without warranty of any kind, express or implied,oral or written. In particular, but without limitation, no warranty is given that the goodsare suitable for the particular purposes intended by you.

Comments and Feedback

We always welcome and are grateful to your comments and feedback regarding thepreciousbyflo.com website and regarding our products and services. However, anycomments, feedback, notes, messages, ideas, suggestions or other communicationssent to preciousbyflo.com shall be and remain the exclusive property of Precious byFlo®. Your submission of any such comments and feedback shall constitute anassignment to Precious by Flo® of all worldwide rights and interests in all copyrights andother intellectual property rights. Precious by Flo®will be entitled to use, reproduce,disclose, publish and distribute any material you submit for any purpose whatsoever,without restriction and without compensating you in any way. For this reason, we askthat you not send us any comments that you do not wish to assign to us, including anyconfidential information or any original creative materials such as stories, product ideas,computer code or original artwork.


This website and all contents of this website are provided on an “as is” basis, withoutwarranties of any kind, either express or implied, including without limitation warrantiesof title or implied warranties of merchantability or fitness for a particular purpose. Youacknowledge, by your use of this website, that you assume full responsibility for allcosts associated with all necessary servicing or repairs of any equipment you use inconnection with your use of our Website, and that Precious by Flo®shall not be liable forany damages of any kind related to your use of this website.


You agree to defend, indemnify and hold Precious by Flo®harmless from and againstany and all claims, damages, costs and expenses, including attorneys’ fees, arisingfrom or related to your use of the website, including, without limitation, your use of thispreciousbyflo.com website in violation of these Terms and Condition.xv. Changes and ModificationsAny new features, tools or upgrades which are added to the current site shall also besubject to the Terms and Condition. The most current version of Terms and Conditionwill be available in this section of the website. It is your responsibility to check this pageperiodically for changes. Your continued use of or access to the website following theposting of any changes constitutes acceptance of those changes.

This Website is operated by Precious by Flo® and is hosted by BigCommerce

All inquiries may be directed to: